Cancellations

  • We operate a 24 hour Cancellation Policy – otherwise a full charge of your treatment will be required.

  • For appointments cancelled less than 24 hours or even for appointments booked on the same day, 50% of the fee is chargeable.

  • If you are late for your appointment we will do everything to accommodate you, however if it is not possible for us to extend your appointment time and you will be charged a full appointment charge.

  • We always aim to provide the best quality of products and service. If anything is not to your satisfaction please do not hesitate to communicate this to your therapist at the time of the treatment.

Please do not book if you are unsure you can make the appointment.

We cannot deal with bookings made through our booking platforms. If you need to amend your booking, please do so on https://phorest.com/book/salons/kalma or through www.treatwell.co.uk direct.

We will not be answering any cancelation requests sent to our email.

Online booking fees will be charged if you don't cancel in good time.

Contact

180 Broadhurst Gardens

London

NW6 3AY

Nearest Tube/Rail - West Hampstead (2 min walk)

Pay & Display parking available close by

0203 441 1813

Enquiries only

Kalmaspa1@gmail.com

We will not be monitoring this email on Mondays. Please do not email about cancellations or refunds

Opening Times

Monday - Closed

Tuesday - Friday 11:00 - 20:00

Saturday - Sunday 10:00 - 20:00

10am and 8pm appointments are available by booking in advance at no extra cost and must be paid for upfront.

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