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Kalma Spa 020 3441 1813

Cancellations

Courses of treatments are not transferable or refundable. Courses of 6 treatments must be completed within 6 months, and courses of 12 treatments within 12 months. This does not affect your legal rights.

Read our full spa and gift card policies

  • We operate a 24-hour cancellation policy. If you cancel less than 24 hours before your appointment, or do not arrive, we charge 50% of the treatment price to the card held against the booking.
  • Cancellations are taken by telephone only, on 020 3441 1813 — email is not monitored daily, so a cancellation sent by email may not reach us in time. If you cannot get through, please leave a voicemail with your name and appointment time; the time of that message is the time we will use.
  • If you booked online and do not cancel at least 24 hours before your appointment, the booking fee is not refunded.
  • If you are late we will do everything we can to accommodate you, but we may not be able to extend your appointment time, and the full price of the booked treatment is still charged.
  • We always aim to provide the best quality of products and service. If anything is not to your satisfaction please do not hesitate to communicate this to your therapist at the time of the treatment.

Not sure? Call and ask.

020 3441 1813